Northern Michigan University Careers

Position Title: Catering Service Lead

Department:  Dining Services-University Ctr

Term of Assignment: Continuing

Term End Date, If Applicable:             

FLSA Status:   Non-Exempt = overtime eligible

Work Schedule: Variable shifts/days/locations, including afternoon and weekend shifts; typical shift start times are between 5:30 am and 2:00 pm, and are dependent upon the catering service needs

Salary: Hourly rate: $18.96 starting; $19.83 working

Travel: No travel

Brief Statement of Duties

Brief Statement of Duties: Perform and direct others in a variety of duties necessary to lead the service tasks associated with all catering functions. Provide skills necessary to lead the service for on campus and off campus catering events. Supervise the work and maintain service areas in a clean, safe, and organized manner. Perform and lead a wide array of service oriented duties including various types of table and bar service, item inventory, linen maintenance, storage organization, and event set up and tear down. Conduct team supervision and training, create and manage student team schedules, develop checklists and event outlines, anticipate customer needs, create positive customer experiences, and fulfill food service needs.

Minimum Qualifications

Required Education: High School Graduation or Equivalent

Discipline/Degree Area: 

Required Specialized Training/Certifications:  Food Service Sanitation Certification (ServSafe) or the ability to obtain within six months from the start of employment.
Alcohol ServSafe or TIPS Certification, or ability to obtain within six months from the start of employment.
Valid driver's license.

Required Minimum Work Experience:  Three years' food service environment experience (e.g. Fast Casual, Quick Service Restaurant experience, large production retail chain/branded setting) with eighteen months' banquets and catering experience.
Leadership ability demonstrated by experience, skill, communication, and definition.

Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties: 

Catering service-Knowledge of various service techniques, table settings, service styles, service etiquette, event set up, and catering for various types of functions.
Customer and personal service-Knowledge of principles and processes for providing excellent customer and personal services, even in high volume, high stress situations. This includes looking for ways to help people, meeting quality standards for services, evaluation of customer satisfaction, and exceeding guest expectations.
Supervision-Knowledge of leadership techniques and the ability to coordinate people and resources, as well as structure, guide and instruct the work of others.
Active listening-Ability to give full attention to guests, team members, and supervisors, taking time to understand the requests and information that is provided and asking questions as appropriate.
Communication skills-Excellent written and verbal communication with the ability to convey information effectively and concisely.
Time and task management-Ability to prioritize, organize, and evaluate daily tasks to ensure multiple events and tasks are well coordinated and completed as needed.
Computer skills-Knowledge and skills using Microsoft Office Suite and Google Suite tools.
Ability to work a flexible schedule including late nights, early mornings, weekends, and holidays.

Additional Desirable Qualifications

Additional Desirable Qualifications: 

Associate's or Bachelor's Degree in food service, hospitality, or related field.
Willingness to improve skill level through a variety of methods.
Staff training experience.

Special Instructions to Applicants: Submit application, cover letter, resume and references. This position is not currently available for sponsorship.

Contact Information:  Brenda Bickler, Employment Specialist, 906 227 2114

NMU is an equal opportunity employer.